What should I do if I have problems with check-in, e.g. if the check-in button is not visible or an error message is displayed?
First check whether all the requirements for Komfort Check-in have been met (see: "What are the requirements for using Komfort Check-in?"). If the check-in function is still not available or does not work, there may be various reasons for this. Here are some possible reasons:
- The ticket is not in the app: Make sure that your ticket is loaded in DB Navigator and is a digital ticket. Older tickets or certain ticket types may not be compatible. Alternatively, try checking in via the ICE Portal or the website www.bahn.de/jetzt-einchecken.
- Ticket changed or cancelled: If you have changed or cancelled your ticket or reservation, Komfort Check-in is no longer possible.
- No internet: Check your internet connection and try again when you have a connection.
- Seat not available: The seat is either reserved, already checked in by another passenger or is a special seat. Check whether another seat is available.
- Function not (yet) available: The Komfort Check-in function is deactivated or not yet activated for this section of the journey. In the latter case, wait a few minutes before attempting to check in again.
- Already inspected: If your ticket has already been inspected, Komfort Check-in is no longer required.