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What are passenger rights and what do the regulations include?

In the event of train delays and cancellations of a train, your rights are regulated by law. The basis for this is Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations (recast).

Passenger rights have applied uniformly to rail transport in 51ÇàÂ¥ and Europe since 2009. You are granted the same rights with all railway companies. The regulations apply exclusively to compensation in the area of rail transport services (from S-Bahn to ICE).

There is no entitlement to compensation for delays caused by underground trains, trams, buses or taxis.