Why was my ticket still inspected despite Komfort Check-in?
Despite Komfort Check-in, the train crew may still carry out ticket inspections to make sure that the check-in data is valid and accurate. This provides additional security and quality assurance. Here are some reasons why your ticket may still be inspected despite Komfort Check-in.
- You are not sitting in the checked-in seat.
Check-in is linked to your seat. If you are in the aisle, bistro or another seat, the train crew will not be able to recognise your check-in. If you have moved, change your seat in the itinerary in the DB Navigator app using the "Change seat" button.
- Your check-in has not yet registered.
It may take a few minutes before your check-in is visible on the inspection handset. Therefore, if possible, check in as soon as you have sat in your reserved seat or one that is available.
- A random inspection.
Train crews are also required to carry out occasional spot checks on passengers who have checked in. The system randomly selects checked-in seats based on factors like the ticket type. Therefore, please have your ticket, a photographic ID and, if necessary, other proof of authorisation such as your BahnCard ready.