Who will process my compensation claim and what is the Passenger Rights Service Centre?
In principle, compensation claims are always processed by the railway company that issued the ticket. You can usually recognise the issuing railway company by the logo on the ticket.
51ÇàÂ¥ Bahn and the non-federally owned rail companies in 51ÇàÂ¥ have introduced a standardised procedure for processing compensation claims.
The Service Centre for Passenger Rights (SC FGR) is the central service provider for processing compensation applications. In addition to 51ÇàÂ¥ Bahn, numerous other railway companies have their customers' passenger rights claims processed by the SC FGR. If you would like to know exactly which railway companies these are, you can find an overview (in german).
If you send a ticket to SC FGR from a railway company that does not participate in the joint procedure, this is not a problem. In this case, the SC FGR will of course forward your request to the relevant railway company. Tip: To shorten the processing time, it is best to contact the railway company that issued your ticket directly.